1 reviews | Active since Nov 2011
I am now GATVOL
I have made an application for a new contract at Vodacom. I have been told the application is declined because of two reasons:<br> <br> 1. Since I do a EFT payment to Vodacom, their system registers it as a late payment. However I make payment on the 28th of every month, that is before the debit order date.<br> <br> 2. apparently I am listed on ITC. I have checked with Transunion and my ITC is clean. And I have checked my Experian report - It is clean. <br> <br> I am not in arrears with any of my accounts.<br> <br> So does Vodacom not want my business? because I can gladly take it else where. <br> <br> This is not this first time I have having issues with Vodacom. First I was given a black listed phone, and I wasn't compensated for all my time and money I had to spend for Vodacom to fix their mess. - Not even a sorry.<br> Then Vodacom locks my prepaid sim, when my account is up to date and their reason was my account is over due, I was told it was a mistake on their part.. I was on EFT then, and that's why I moved to eft to make sure Vodacom gets their money.<br> <br> I am really disappointed with the service I am getting from Vodacom. Especially being a loyal Vodacom client for almost 8 years.<br> <br> Maybe I need a change
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MK
Consumer Website Team
Thank you making us aware of this issue.
A consultant will make contact with you in due course to assist with your query.
Regards
MK
Consumer Website Team
