RR
Roslyn R

1 reviews | Active since Oct 2016

02 Nov 2016, 09:00

I AM NOW DOING EVERYTHING IN MY POWER TO CANCEL ALL MY SERVICES WITH VODACOM

<p>I WILL NEVER TAKE OUT A CONTRACT WITH VODACOM AGAIN AND DOING EVERYTHING NOW IN MY POWER TO CANCEL ALL MY SERVICES WITH IMMEDIATE EFFECT.</p> <p> </p> <p>VODACOM HAS YET AGAIN DEBITED MY ACCOUNT TWICE FOR THE SAME SERVICE AND CHARGED ME A CONNECTION FEE FOR A MISTAKE THEY MADE.</p> <p> </p> <p>THIS IS JUST TOO MUCH TROUBLE TO HAVE A SERVICE WITH VODACOM. YOU ARE COSTING ME WAY TOO MUCH ADMIN!</p> <p> </p> <p>I AM STILL WAITING ON A CONSULTANT TO CONTACT ME SINCE MY POST I MADE YESTERDAY. I HAD ENOUGH!</p> <p> </p> <p>PLEASE SEE ALL MY OLD CORRESPONDENCE TO YOU AND JUST HOW MANY TIMES I HAVE HAD TO CONTACT YOU. IT IS NOT WORK THE EFFORT AS A CUSTOMER I AM EXTREMELY UNHAPPY AND EXTREMELY UPSET!</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Nov 2016, 09:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RR
Roslyn R's update02 Nov 2016, 16:04
Reviewer Update

I am still waiting on this consultant to contact me. I haven't heard anything as yet. Please reverse the double charge on my account ASAP. As simple as that and please going forward, make sure that my charges are correct.