KV
Kirsten V

1 reviews | Active since Sept 2016

09 Jan 2017, 15:51

I am NOT a vodacom customer - STOP trying to Bill me!!!

<p>After my last complaint and your promise to sort out the issue - nothing was done!</p> <p> </p> <p>I cancelled my contract with vodacom in Nov 2015.</p> <p>Yet, you still continue to try bill me!</p> <p>I wrote a complaint on hellopeter last year and was promised it would be rectified!</p> <p>After 1 year and 3 months - you still cannot get it right!!!! - really is not a hard concept to grasp!</p> <p>I sent all the supporting documentation you required and was told it was resolved.</p> <p> </p> <p>I am still receiving bills via email and calls to pay my account that was cancelled in 2015! </p> <p>I am completely, fed up!!!! Disgraceful!</p>

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Replies (1)
Vodacom
Vodacom's reply09 Jan 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team