1 reviews | Active since Apr 2017
I am no longer your client - but you are still trying to take my money.
<p>Dear Vodacom,</p> <p> </p> <p><br />Last year August 2016 I paid a lot of money to close all my accounts and have you go away due to your shocking attitude and accusations on a R1000 repair for an item that was 3 weeks old. Since then I have had untold problem with unauthorised debits from my account.</p> <p> </p> <p><br />I have called in on so many occasions and spoken to sooo many people who telephonically confirm there is no monies owed to you, and it is a system error. I get a call every month from someone and then I explain, they check and say it is Vodacoms problem, there is an error, The last person I spoke to was Busi and I was given the reference I- ********** 405630. I was told that someone in legal had messed up and that the last amount just had to be credited, but I must not worry they will sort it out and I should not have any further problems.</p> <p> </p> <p><br />Today I get a call from Maurine Makuwa ( I apologise for the spelling) from Subscriber Collections. She wants me to confirm my details with regards to my outstanding account.</p> <p> </p> <p><br />1. SINCE AUGUST 2016, I HAVE HAD NO ACCOUNTS WITH VODACOM AND HAVE PORTED THEM ALL.</p> <p> </p> <p><br />2 I HAVE CONFIRMED THIS ON SEVERAL OCCASIONS, CHECK YOUR SYSTEM, YOU WILL SEE ALL MY REFERENCE NUMBERS FOR CALL I HAVE MADE TO SORT THIS OUT. 3 I WILL NOT CONFIRM A THING WITH YOU. I HAVE NO ACCOUNTS WITH YOU AND I HAVE NO AGREEMENTS WITH YOU.</p> <p> </p> <p><br />I strongly suggest that someone with authority call me and sort this out. I was a loyal customer with 5 accounts for 20 years, and yet over R1000.00 you lost me.</p> <p> </p> <p><br />If you think banners are bad, I will take this soooo far and I will make it publicly know that Vodacom take money from accounts that they have no right to take from, you bill for accounts that have not been with you for over 8 month. Does this not amount to *****?</p> <p> </p> <p><br />I am putting this on your face book as I will not waste 1 more cent on phoning Vodacom, on average I spend over 30 minutes on each call, to sort out your administrative problems. Am I allowed to send you my bill? I suggest you call me and fast, CHANTONESE THOMSON was supposed to call me by 09:30, Maurina told me she would call me. I am still waiting...</p> <p> </p> <p>Lubabalo Kahla sends me a message that they tried to call me, but it rang once and disconnected, no you let it ring once and then put down.</p> <p> </p> <p>Still up to now, no calls. I was asked to veriy my details by my name, surname, vodacom account number and where you send the account, which part of I DO NOT HAVE AN ACCOUNT DO YOU NOT UNDERSTAND.</p> <p> </p> <p>This is the start of my campaigne to have you clear my name. Up to now, I have only dealt privately with you, from here on out EVERYTHING will go public! I will make sure people who are looking for a mobile provider think twice about going with you. I will publicaly name and shame you. I started on Face book, you said you would call me, so I waited, then feeble attempt of a call. Still nothing, so now HELLO PETER, from here the world is my oyster and from here I get louder and louder. I too can stand in front of your shops and advise your potential customers of exactly how you operate. I will keep going until you go away. Next stop VODAWORLD with a loud speaker...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Ferguson,
I have had another call from Tebogo in your collections department. YOU told me YOU will sort this out. I have heard nothing. No-one comes back to me but I get harassed for money that I have no knowledge of and I have had no agreements with you for over 8 months.
YOU told me that Social Media get things sorted out way faster than the back office or legal. Well guess what, seems YOU were incorrect.
I am so tired of this.
Do you think I will get a response soon, or shall I charge up my loud speaker and start preparing my day for next Saturday to come to Vodaworld and start with my campaign of letting people know how VODACOM ***** Exclients money?
This is all on VODACOM, this is what you have done.... no-one can give me answers and no-one comes back to me.
Dear Ferguson,
I have had another call from Tebogo in your collections department. YOU told me YOU will sort this out. I have heard nothing. No-one comes back to me but I get harassed for money that I have no knowledge of and I have had no agreements with you for over 8 months.
YOU told me that Social Media get things sorted out way faster than the back office or legal. Well guess what, seems YOU were incorrect.
I am so tired of this.
Do you think I will get a response soon, or shall I charge up my loud speaker and start preparing my day for next Saturday to come to Vodaworld and start with my campaign of letting people know how VODACOM ***** Exclients money?
This is all on VODACOM, this is what you have done.... no-one can give me answers and no-one comes back to me.
I now get a call from Shalom Matawa, also from Vodacom Collections. Says I owe R955 .58, FOR WHAT?? He cannot tell me and he also accuses me of refusing to talk to VODACOM. GEE WHIZZ, what am I doing? I am engaging VODACOM to get this resolved. YOU cannot tell me what is going on. I am so sick and tired of these calls. I cannot believe that there is not an integrated system at Vodacom that you can see I am trying to get this sorted out, I cannot believe you do not have recordings of all my calls. I just cannot believe VODACOM - shocking!!!!!!!!!!
I now get a call from Shalom Matawa, also from Vodacom Collections. Says I owe R955 .58, FOR WHAT?? He cannot tell me and he also accuses me of refusing to talk to VODACOM. GEE WHIZZ, what am I doing? I am engaging VODACOM to get this resolved. YOU cannot tell me what is going on. I am so sick and tired of these calls. I cannot believe that there is not an integrated system at Vodacom that you can see I am trying to get this sorted out, I cannot believe you do not have recordings of all my calls. I just cannot believe VODACOM - shocking!!!!!!!!!!
