I AM LIVID! I want my airtime AND/data back!

<p>Good day, although it isn't quite a happy one because I'm really, really, REALLY DISAPPOINTED in VODACOM for the service I have received from them of recent. I've been a customer of Vodacom to a point where I probably know all the ins and outs of how and what to do like buying in bundles in order to enjoy the benefits of the service provider as a prepaid customer. Now in the past month, it has shocked me to notice Vodacom deducts airtime whilst one still has data for data connection. I called the customer services the first time I noticed this, I spoke to a guy who hung up on me because clearly he was puzzled as to how he'd resolve the query because he sounded quite clueless, I rated him below average. I then later called to be assisted by a lady who logged a request for me and the matter was handled within a day. I wasn't completely happy as not all the airtime was refunded and no one communicated as to why, but I was comforted by the fact that at least the matter was looked into and I got refunded some of the airtime by a Zamile Somchiza. A similar thing happened a week later... I called customer services and spoke to a guy by the name of Michael... he got me so comfortable speaking to him and promised he would give my details to his team leader who would later log a request for me for reasons known to him. He called me the next day and assured me that he's logged a request for me and that I'd be contacted within a period of 24hrs (so adamant and confident in lying to their customers, I'm beginning to question what goes on in their training rooms/floors).. I was sceptical as there was no reference number given verbally or sent via sms. I called in the next day, spoke to a lady, not quite sure what her name was, who told me there was no request logged and logged one for me referenced A2-655V-KWYWC. I then received sms communication the next day saying I will be notified once MY FAX has been received. What fax is this as no one said anything about a FAX to me? I am the victim in all this,what fax do I need to send in order for them to see what's already in their system to see??? Why was there no fax requested the 1st time but somewhat the issue resolved? I have no wasp, vlive or any subscription whatsoever where they can claim my airtime went. It has been over 10days already, and a simple refund has not been made. Can VODACOM just stop taking advantage of their customers, especially not those that have been with them for the longest of periods! Not to mention their dropped calls in the Rustenburg area when approaching the weekend. Then they send 1 free minute as a token of apology. How petty! What good is a stupid single minute gonna do as all one can do with it is to call and say "hi" then the call is done! It has gotten really annoying. Can something be done about it... patience is being lost.</p>