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1 reviews | Active since Nov 2016

23 Mar 2018, 09:11

I am livid

I am absolutely disgusted with Vodacom service. All I am needing is a proof of update as no paperwork was given with the online upgrade. I have spoken to 15 diff consultants, I have been put through from department to department. No one wants to help and I got so angry I even swore at one of the constultants cuase they speak to aperson like an idiot. One consultant actually made like she couldnt hear me. I am livid. If I dont get this I will take matter further and give MTN all my accounts, no inquestion is ********** 970

0
Replies (3)
Vodacom
Vodacom's reply23 Mar 2018, 09:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Mar 2018, 09:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Mar 2018, 08:55
Official

Good day Cupie Howse Munro,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo