I am **** to and bull**** answers are given to me

I have done an upgrade last month and I was my Value added services would still remain the same if I requested, so I did the the upgrade at the store and call Vodacom two days later to ensure my VAS is not removed and I was provided assured that my benefits are all there and will be there. This weekend on the 11th of December when I did open my invoice I see my Data was removed and the other services was still available, I immediately called Vodacom and got thru Rewards contact centre and the agent first answered me and said she cannot assit me as my account is in arrears and I said to her that is impossible as I have being paying my subscription in extra every Month and the lady refused to help me and said she will transfer me to billing and she never did the transfer and the call hung up. Upon me calling back I spoke to an agent and she said that when an upgrade is done all the VAS falls off and I did tell her that is bull**** that she is informing me as the Balance of the VAS such as the Min, wats app bundle and the you tube tickets was still active so why did the data only disappear. I did inform her that I spoke to a consultant and I was assured it will remain, she then said she spoke to her manager by the name of Nomtuandazo and I asked her did she really speak to her manager and she said yes then I said I want to speak to your manager then I was on hold for another 10 to 15 Min till another manager by the name of RENE came to assit me so I said where is the previous manager that supposedly supposed to.assit me and then I was informed or she was on another call, then the manager was getting frustrated with me and continuously insisted they can't assit andy account is in arrears and I was telling her it is not and she is like well that is not her department and she can't do all that, she was getting annoyed at me being annoyed for a **** up that Vodacom did. I am paying on time and I don't expect to be treated in this manner. I did request for the call recordings made to Vodacom now she is asking the dates and department, I said send me a copy of this email that you escalated and she said she can't as they can only send an email internally and she does not know the process for the call recordings. today I called vodacom and I was informed my account is not in arrears.