I am just tired of vodacom

I write this review with so much disappointment and frustration. Vodacom seems to take its customers for a ride every single time, its sad how they preach how important their customers are but can hardly deliver good service. On sunday 16 Feb 2020 I used my banking app to load airtime on vodacom and then got confirmation to say money has been deducted and airtime is loaded, when i checked my balance it was showing me a R0.00 balance. I contacted Vodacom customer care, spoke to an agent who told me they had been experiencing issues with their network and that I should wait for a few minutes, I did that and still nothing came through so I called back, spoke to another agent by the name of Mathapelo Molese from joburg branch who was very rude, when I told her I dont understand her response she asked me what would I like for her to say, I asked that she put me through to another agent, SHE HUNG UP!!! Its the next day today and still nothing, like customers are just numbers to Vodacom, its sickening, please return my money, I'll gladly change to another network.