I am just plain fed-up

I am at a stage where I don't even have the energy to write a review, but unfortunately have no choice...again!!! I have one contract and two phone numbers. Each month my installment is R395 of which I do an EFT payment of R400 every month, then each phone receives R200 airtime. October I only received R200 and November I didn't receive any airtime at all, but still paid my contract. I DON'T want Vodacom to contact me privately as they do not as promised as per previous complaint. ANSWER ME HERE ON HELLO PETER. My question now is. Are you going to give me my R600 airtime you owe me or do I just not pay my bill for December and have my phone cut? This is now the 4th complaint regarding the new phone contract since June last year and every month there is a damn issue just because you have a bunch of idiots who work for you. There are a few exceptions, but I can count them on my one hand. I wish there was an option for a zero star rating.