NS
Naomi S

1 reviews | Active since May 2016

02 Oct 2017, 22:52

I am in a foreign country please help!!

Hi there, I am currently working in the Middle East. I have an iPhone 5 that I bought in 2011 from vodacom. I normally send SMS home using the Roaming services which I have to commend vodacom their services are great I can send and receive SMS from my bank and personal investments.To make a long story short.Tonight I've switched off my phone and I've turned it on again for the life of me I can't remember my PUK code.I only have one attempt left and I don't want to lock my phone.Is there anyway that vodacom can track my PUK number for my phone.Please my email address is ********** please assist me!!Ive tried to call the international number but I ran out of airtime please please assist.

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2017, 06:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team