IC
Ian C
1 reviews | Active since Jan 2018
08 Feb 2024, 19:31
I am having a bad experience with Vodacom. Whenever I submit a claim on a device am being told I have no insurance or am being declined for usage. Yet in all this they debiting my account for insurance monthly and they gave me network locked devices tha
I am having a bad experience with Vodacom. Whenever I submit a claim on a device am being told I have no insurance or am being declined for usage. Yet in all this they debiting my account for insurance monthly and they gave me network locked devices that did not work with other networks except theirs. Its unlike Vodacom to be honest. The incompetency is one you would not associate with such a company or did I overate them?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Feb 2024, 07:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2024, 07:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
IC
Ian C's updateReviewer Update
09 Feb 2024, 15:21Why are you giving me such bad service, Why are you guys not willing to take ownership and resolve this query. Instead you are asking me for things that are beyond my control. You are asking me to go to your internal departments and obtain info that they are not willing to give me as a customer. You are all Vodacom affiliates why cant you speak to each other as accounts and insurance. This is why I gave up cause you make it hard for some to claim and yet you keep debiting my account for insurance.
IC
Ian C's update09 Feb 2024, 15:21
Reviewer Update
Why are you giving me such bad service, Why are you guys not willing to take ownership and resolve this query. Instead you are asking me for things that are beyond my control. You are asking me to go to your internal departments and obtain info that they are not willing to give me as a customer. You are all Vodacom affiliates why cant you speak to each other as accounts and insurance. This is why I gave up cause you make it hard for some to claim and yet you keep debiting my account for insurance.
IC
Ian C's updateReviewer Update
09 Feb 2024, 15:22You customer care consultant by the name Comunita says there is no way Accounts can give me a letter as you request. only invoice or statement which i sent to you.
IC
Ian C's update09 Feb 2024, 15:22
Reviewer Update
You customer care consultant by the name Comunita says there is no way Accounts can give me a letter as you request. only invoice or statement which i sent to you.