I AM HATING VODACOM - CALL CENTRE AN ABSOLUTE MESS

<p>I have had ENDLESS drama with trying to get anywhere with the Vodacom Call Centre. I am behond frustrated. It took me 4 days of calling the call centre, constantly being cut off, incompetant call centre agents, wasting my time, putting me back and forth to the incorrect departments. Every time you explain your problem they put you to the next person just to get told you in the incorrect department. I called 4 days in a row to try get to the right department to send me a settlement letter as my car & phone were ****** in December. Then they did not debit my account in December and listed me on ITC (first payment ever skipped) which is now causing problems with me getting financing on a new phone. I called THEM to find out why my account was not on debit order anymore and could not get anywhere with the consultants. I can write an essay pages long about the frustration caused by Vodacom - never ending dilemma. I desperatley need a letter stating that my account is paid in full and that it was only the one months debit order that was skipped so I can get a new phone but all they can do is send me a statement which is NOT sufficeint. PATHETIC. If I never have to deal with Vodacom again I will be HAPPY!!!</p>