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sgongxeka S
1 reviews | Active since Dec 2016
17 Jul 2020, 10:56
I am furious with Vodacom not wanting to terminate my expired contracts.
I am really not happy with Vodacom. I feel that they are taking advantage of the lockdown situation. I have 2 contracts with them that expired and asked them too many times to convert them to pre-paid. I even wrote them a letter. I talk to their contact center agents, they still don't terminate the contracts, they keep on billing me monthly. Vodacom please terminate my expired contracts, you sending me bills is messing up my credit record because i will not pay you anymore for services i am no longer using.
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Replies (2)Vodacom's replyOfficial
17 Jul 2020, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Jul 2020, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
sS
sgongxeka S's updateReviewer Update
17 Jul 2020, 11:16Thank you, please call me on my Telkom number, you have it on your system
sS
sgongxeka S's update17 Jul 2020, 11:16
Reviewer Update
Thank you, please call me on my Telkom number, you have it on your system
