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Elaine S

1 reviews | Active since Oct 2015

01 Oct 2015, 09:19

I AM FUMING ! THE WORST SERVICE PROVIDER EVER

I have phoned vodacom 3 times this morning. The first time I held for 30 minutes, then the line got cut. The second time I held for 10 minutes and nobody answered after my call was transferred to accounts. The third time, I insisted to speak to somebody higher up and I am still holding as I am typing this report.<br> <br> Vodacom credited my account with an amount of R2 158.56 but the full amount of over R4000 was still debited from my account. It is impossible to sort this out. They refuse to correct THEIR mistake which means that all my other debit orders will bounce today. They don't give a ****. Not their problem. If you insist, they put you on old and forget about you in the hopes that you will disconnect the call and give up. My issue has still not been resolved.<br> <br> THIS IS PATHETIC !!! They are quick to call if they want money but don't expect the same if they owe you money! Cell C - please phone me and buy out all my accounts with Vodacom. I can't take this anymore!

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Replies (1)
Vodacom
Vodacom's reply01 Oct 2015, 10:31
Official
Hello elaineshaw,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team