BR
Bonolo R

1 reviews | Active since Jan 2016

17 Jan 2016, 16:56

I am fed up with the service I got at vodacom stor

I bought a new fone Samsung S6 at vodacom store that is in Pretoria central Du Toit Street 3months ago within 2week the fone just died I took it back then the guy said to me that I must take it next door for repair, I asked him why do I have to take a new fone for repair?he told me stories I took it.I got it back in a week the following week it died again I took it back and the guy said to me again to take it back and he said if it happens again we will give you a new fone then I took it in,it came back then recently it restored itself then got stuck there I took it to him this guy said to me it is still under warranty take it for repair then I said no Bro I don't want this fone anymore you told me if I bring this fone 3times you will give me another fone and now u telling me it's 3 different problems if it was the same problem over and over you will give me a fone,I took it for repair told them I don't want the fone anymore they said cool they will send it to Samsung I have to wait 3weeks,within a week they call me and say your fone is ready I went got the same fone again I told them I don't want it they gave me numbers to call now it's dead again.I need help please

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Replies (1)
Vodacom
Vodacom's reply17 Jan 2016, 18:29
Official
Hello Ramelabonolo ,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team