SW
Stephanie W
1 reviews | Active since Mar 2016
27 Jan 2025, 07:51
I am extremely frustrated with Vodacom's customer service
I am extremely frustrated with Vodacom's customer service. I contacted them on three separate occasions to cancel a contract I never approved or asked for, which was sold to me by a third party. My first call was on the 17th of January 2025, followed by another on the 20th of January. During both calls, I was assured that feedback would be provided within 3-5 working days.
However, it is now day 7, and I have received no feedback or resolution. This lack of communication is unacceptable, and I feel completely disregarded as a customer. It is incredibly disappointing that I have to chase down basic customer service after explaining my issue multiple times. I expected far better from Vodacom.
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Vodacom's replyOfficial
27 Jan 2025, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jan 2025, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SW
Stephanie W's updateReviewer Update
27 Feb 2025, 21:59Collection of contract goods was collected on the 10th of feb
I am still getting billed again for the second month for a contact I did not use or ask for
Why is it taking so long to resolve this issue and credit me my money ?
Chatted to after sales and they cannot tell me if credit will be done and that the cancellation was only processed 26th ( apparently) because skynet did not confirm if they recorded the router the day they collected it .
I am still getting billed again for the second month for a contact I did not use or ask for
Why is it taking so long to resolve this issue and credit me my money ?
Chatted to after sales and they cannot tell me if credit will be done and that the cancellation was only processed 26th ( apparently) because skynet did not confirm if they recorded the router the day they collected it .
SW
Stephanie W's update27 Feb 2025, 21:59
Reviewer Update
Collection of contract goods was collected on the 10th of feb
I am still getting billed again for the second month for a contact I did not use or ask for
Why is it taking so long to resolve this issue and credit me my money ?
Chatted to after sales and they cannot tell me if credit will be done and that the cancellation was only processed 26th ( apparently) because skynet did not confirm if they recorded the router the day they collected it .
I am still getting billed again for the second month for a contact I did not use or ask for
Why is it taking so long to resolve this issue and credit me my money ?
Chatted to after sales and they cannot tell me if credit will be done and that the cancellation was only processed 26th ( apparently) because skynet did not confirm if they recorded the router the day they collected it .