T
Thulasizwe
1 reviews | Active since Apr 2026
28 Apr 2026, 20:57
I am extremely frustrated with the poor service I received
I am extremely frustrated with the poor service I received. On 16 April 2026, I was clearly told that my R652 arrears would be split over April and May. Instead, on 28 April 2026, R1,304 was debited from my account without following the agreed arrangement. This has caused unnecessary financial strain, and I feel misled by your agent. Please review the call from 16 April 2026 and correct this issue urgently.
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Vodacom's replyOfficial
29 Apr 2026, 08:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2026, 08:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team