I am extremely frustrated with the poor service I have received regarding my fibre connection

I am extremely frustrated with the poor service I have received regarding my fibre connection. My fibre has been down since the 8th, and despite logging a query on Saturday the 11th, I have not received any response or meaningful assistance. I have made multiple follow-up calls, yet each time I am left without any resolution or clear feedback on when the issue will be fixed. This ongoing lack of communication and support is unacceptable, especially for a service that I am paying for but cannot use. Being without internet for this long has caused significant inconvenience. I urgently request that this matter be escalated and resolved as soon as possible. Additionally, I expect clear communication regarding the status of the fault and a reasonable explanation for the delay. Your prompt attention to this matter will be appreciated.