I am extremely frustrated with the poor handling of my fibre activation by Vodacom

I am extremely frustrated with the poor handling of my fibre activation by Vodacom. I cancelled my previous ISP service with Telkom, and I am now trying to activate fibre with Vodacom on the same Openserve line. However, Vodacom keeps telling me that Openserve has not released the line, while Openserve says Vodacom should escalate the matter or request a manual release/new ONT provisioning. As the customer, I am being forced to act as the middleman between Vodacom and Openserve, which is completely unacceptable. I do not work in the telecoms industry and should not be expected to coordinate between providers to resolve backend provisioning issues. Vodacom should be managing this process directly with Openserve instead of repeatedly sending me back and forth. I have already cancelled the previous service, yet no one seems willing to take ownership of resolving the issue. At this stage, I simply want Vodacom to properly escalate the matter and activate my fibre service without further delays.