I am extremely disappointed with Vodacom’s service

I am extremely disappointed with Vodacom’s service. After my debit order failed on 26 August, I paid the full amount on 27 August. On 1 September, I was advised to pay R100.88 for the late payment, which I agreed to. Despite this, Vodacom attempted to debit R452.28 on 3 September. On 14 September, my service was suspended. Although I received helpful assistance at a Vodacom branch, the phone agent was rude, unprofessional and failed to resolve my query. She insisted I had done something I had not done and said my service would be restored after payment. I paid immediately, but my service was not reconnected. I had to call again on 15 September before another agent resolved the issue. It is unacceptable that I had to make multiple calls and payments to resolve this matter. My contract is ending soon, and this experience has confirmed that I do not wish to continue with Vodacom.