I am extremely disappointed with the Vodacom Fibre support team

Vodacom Fibre: Extremely Disappointing Service and Customer Support

I have been a Vodacom Fibre customer and the service has become completely unacceptable. We have experienced more than 10 outages, with one recent outage lasting for an extended period. This is not a once-off technical problem anymore — it is a recurring failure that seriously affects customers who depend on a reliable internet connection.

What is even more frustrating is the lack of meaningful communication and accountability from Vodacom. I have repeatedly raised the issue and requested answers regarding what Vodacom is actually doing to prevent these repeated outages from happening.

Today, I spoke to a Vodacom consultant, Nthabiseng, and asked very direct and reasonable questions about the ongoing outages and what Vodacom's long-term solution is. Instead of receiving proper answers, the call was disconnected while I was still raising my concerns.

That is extremely disappointing. Customers should be able to ask difficult questions without being disconnected.

I am also still waiting for the 16-day downtime credit that was previously requested. After everything we have experienced, I expect Vodacom to take responsibility, provide a proper explanation and, most importantly, implement a solution rather than repeatedly apologising after every outage.

Vodacom is a major telecommunications company. Customers should not have to repeatedly chase support, demand refunds/credits, and fight to get basic answers about service reliability.

Vodacom, I don't want another generic apology. I want accountability, answers and a sustainable solution.

If this continues, I will seriously consider moving to an alternative fibre provider.

Extremely disappointed.