I am extremely disappointed with the manner in which my cancellation request has been handled

I am extremely disappointed with the manner in which my cancellation request has been handled. Despite submitting the cancellation on 29 July 2025 and again on 5 September 2025, I have received no communication or confirmation from Vodacom. This is now the second month where I am being billed for a contract that should have been canceled. The lack of service and communication on this matter is unacceptable. I request an urgent update on the status of my cancellation and refund. As a customer who has consistently paid my account on time, I expect far better treatment and accountability from Vodacom. I look forward to your urgent response. Sincerely, Lethabo Mojela Vodacom Account Number: I***-1