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Nomfezeko N

1 reviews | Active since Feb 2014

18 Jul 2024, 09:24

I am experiencing data that, all of a sudden, lasts 15 days.

I have an over 3 years contract with vodacom for data, which is 100 gigs night and 100 gigs day. My family and i were using this data during Covid_19 for work and personal purposes, and i had never ran out of data. All of a sudden, without changing anything in our lives, except that this data is only being used by my daughter and i, i run out of data within 15 days. This is the 3rd month i am experiencing this strange behaviour with my vodacom data. Last most when i enquired i was advised to switch off background app refresh, which i did. But for strange reasons, i have run out of data, 15 days after the data was loaded. I would like for Vodacom to explain what is happening with my data now, before i terminate my contract with them and find a SP that will not play with my data.

0
Replies (2)
Vodacom
Vodacom's reply18 Jul 2024, 13:41
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Vodacom
Vodacom's reply18 Jul 2024, 13:41
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team