I am done with you people

I hate having to come you because I'm getting ignored on other platforms. Sometime last year old received an email account about price increase that will take place 1st February i immediately inboxed vodacom on Facebook to have my data sim cancelled because I complain every month about the network and I can not agree to an increase whereas my issues are only resolved for a week maxing and issue comes back. I was sent a quote and I enquired about an amount on there because there is no device. I again enquired now seeing that February is coming nearer and no one is assisting me the lady I spoke to sent me again same quote and she said to ask if I have any questions....... I have been sending Facebook inboxes avoiding to same the same query on many platforms but now I'm being ignored no 1 is responded no one is assisting. I did leave a message there saying whether you cancel or not no debit order will go off on my again January was the last one.