JK
Juan K

1 reviews | Active since Apr 2022

01 Apr 2022, 10:45

I am done with vodacom

i booked in my iphone 12 at vodacom repairs polokwane more than 2 months ago they tried to fix it in stores and ended up braking the motherboard after that they said they would replace the phone and sent it to head office gauteng and it was booked in there on the 16th of feb

after allot of struggle and phone calls i finally got ahold of them and found out that i will be credited to go and get a new phone at any vodacom brance but there is no chance that i will be able to get an iphone because there is a shortage

in the first place i dont think that is my problem its theirs

and secondly i think i should be refunded for the past two months ive been payong for a phone that vodacom broke

im i juat being difficult or does anyone agree

0
Replies (1)
Vodacom
Vodacom's reply01 Apr 2022, 11:07
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team