TB
Tamera B

1 reviews | Active since Jun 2023

12 Dec 2024, 10:47

I AM DONE WITH VODACOM!!!

Good day

I am sick and tired of having to reopen same query every year about bundles that are activated on one of my number *** and i can't wait for my contracts to end so that i can cancel all at once. Once again its happening, a ridiculous amount of 1Gig bundle charges when I specifically asked for the removal of any activating feature to be blocked/closed/deactivated on this number, I was assured its done, however even if its active who charges a 1gig bundle R263.88??? I am done with Vodacom!!! Sort this out, refer to your notes because I am not interested in any sorb story or apology I heard enough ALREADY!!!

From July 2024 statement till November these are the amounts: JULY - R287.87, R77.97 & R25.99 AUG - R167.92, R64.97, R37.00 & 13.00 SEPT - NOTHING MAYBE THE CALPRIT WAS ON LEAVE OCT - R299.86, R38.98 NOV - R287.87, R25.99, R37.00 & R13.00 DEC - R263.88, R51.98 & R110.99

I DON'T HAVE TIME TO GO THROUGH MY STATEMENTS ALL THE TIME!!! THE INCONSISTENCY ON THE CHARGES ALSO MAKES THIS SOOO ANNOYING AND IS SHOWING THAT THIS IS JUST A ****!!!

SORT THIS OUT!!!

0
Replies (1)
Vodacom
Vodacom's reply12 Dec 2024, 12:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team