I am done with Vodacom

We have recently started looking at better phone deals (data and phone calls) as we pay a hell of a lot at vodacom and don't get much. I have been a customer since 2008 and my husband since 2006. We phoned vodacom cancellation department to get cancellation amounts on both contracts (2 cellphones and 1 wifi contract) After 2 days of spending on the phone just to get through to a real life person, we get told that they can only give it to us after the 5th of the month. (We phoned on the 1st) So tell me...is there no one working in the cancellation department from the 1st until the 5th of every month? That is super convenient.ntAnyway. we phone again on the 5th, the 6th, the 7th and today which is the 8th. How is this even possible that your customer care sucks this bad??? The line just rings and says, please stay on the line after the call to rate the level of service which you received.. What service???? Not even the 111 number is able to help when you phone them!! So I went to your Key west branch hoping that an actual real life person can help me. Boy was I wrong. The *******pie there tells me, he is unable to tell me the cancellation amount and why do I want to cancel anyway as Vodacom is the best. Well dear *******pie, wake up and smell the coffee because Vodacom is the worst. I want to cancel my contracts as in 5 days ago already beacuse I am so fed up with Vodacom and their horrible horrible service.