I am disturbed by the poor service from Vodacom Fibre

Vodacom Fibre is giving me terrible service, I have been experiencing poor connectivity and have to phone al the time. I get advised to renew my line to get a new router and no router forthcoming. I phone the call centre and they tell me there is no order after another consultant advised that the order was placed 3 weeks ago. This is unacceptable since debit order time you won’t find any glitches