Hellopeter
Share Your Experience
zM
zenzele M

1 reviews | Active since Feb 2022

13 Jul 2023, 08:58

I AM DISGUSTED IN YOUR COMPANY AND I AM VERY MUCH TIRED.

I AM DISGUSTED IN YOUR COMPANY AND I AM VERY MUCH TIRED.I purchased a cellphone on line based on the specs that we written about the phone upon receiving it i was disappointed and requested a refund immediately on ref number EC-1M1Y-36A2ED and not response was received i called the call center and went to the gateway branch in Durban and was advised that they are a franchise and they cannot assist, i then logged a hello peter complaint which was was when vodacom decided to respond on the 07/07/2023 and was advised that they wild collect the phone the following week as we were approaching a weekend. its Thursday and still no corresponded has been received and i am still stuck with this horrible stupid phone.

My time and and energy trying to resolve this matter has come to a end, i need this rectified ASAP and requesting a discount on the next purchase.

0
Replies (4)
Vodacom
Vodacom's reply13 Jul 2023, 09:41
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 


zM
zenzele M's update13 Jul 2023, 15:28
Reviewer Update
hi, can i please have a contact number or email address of someone i can contact at vodacom as i keep getting phone calls with no satisfaction , its been 3 weeks and i still have not received any joy with my enquiry.

zM
zenzele M's update14 Jul 2023, 09:02
Reviewer Update
hi Vodacom! once again i still have not received any feedback and im stuck with this useless phone, i have made timeless attempts to resolve this matter and all has failed, all iv received was lies and promises from your end with no resolution whatsoever.

Please take this as my last attempt to get this matter resolved, this has caused a huge inconvenience as i don't have a phone currently and i need my money so i can make a purchase.

Vodacom is full of lies and ****** and not even one person has called to at least apologies and try resolving this matter, i am tired of this back and forth i need a name contact number and email of a contact person within your institution who will help me resolved this in the next 3 days.

I AM NEVER BUYING FROM YOUR COMPANY EVER AGAIN!!!!!!!!!!!!!!!!!!!

WORST AFTER SERVICE EVER!
zM
zenzele M's update04 Aug 2023, 11:26
Reviewer Update
hi Vodacom! once again i still have not received any feedback and im stuck with this useless phone, i have made timeless attempts to resolve this matter and all has failed, all iv received was lies and promises from your end with no resolution whatsoever.

Please take this as my last attempt to get this matter resolved, this has caused a huge inconvenience as i don't have a phone currently and i need my money so i can make a purchase.

Vodacom is full of lies and ****** and not even one person has called to at least apologies and try resolving this matter, i am tired of this back and forth i need a name contact number and email of a contact person within your institution who will help me resolved this in the next 3 days.

I AM NEVER BUYING FROM YOUR COMPANY EVER AGAIN!!!!!!!!!!!!!!!!!!!

WORST AFTER SERVICE EVER!