I am disgusted by Vodacom Service.

My account had a ********** Upgrade in August 2019. I sent through all the required documentation in November 2019 for an investigation to be conducted. I was then contacted by a lady who said that the investigation can confirm that there was indeed ***** on my account and that my account will be adjusted as per original (before the *****). Because I was paying R210pm before ***** and after the ***** my account hiked up to almost R700pm!

On the 16th March 2020, this matter has still not been resolved and I have been told that i now owe Vodacom R6045.19 and been threatened with the credit bureau. I’ve been sent from pillar to post because of this matter. I called Vodacom Forensics ***) they told me that they cannot help me, I then called Vodacom Investigations ***) where I spoke with a guy called Keletso who told me that my account was adjusted on 12 March 2020 and that all I need to pay is R609.99 to be up to date. When I called account department (***) to confirm this I was told that I still need to pay R6045.19 or else my account will be handed over to legal department!

I am beyond frustrated because I DID NOT AUTHORIZE AN UPGRADE TO THIS ACCOUNT. I CANNOT OWE R6045.19!!!!!!!!!!

This matter has been going on since November 2019. I’ve made calls, sent emails but MY ACCOUNT HAS STILL NOT BEEN ADJUSTED AND MY CREDIT SCORE IS IN JEOPARDY

I AM EXPECTED TO PAY FOR AN UPGRADE I DID NOT AUTHORIZE, ***** I DID NOT COMMIT AND A HANDSET I DID NOT RECEIVE!!!!!!!!!!!!!!!!

I am disgusted by Vodacom Service.

Nokuthula