SG
SHULAMI G

1 reviews | Active since Oct 2014

18 May 2017, 08:36

I am disgusted!

<p>So an internet block of sorts has been put on my phone. However, instead of blocking adult content, it blocks online shopping sites, news sites and blog sites. </p> <p>I went on my Vodacom online account and checked what this is and was advised to visit a store. I visited the Vodacom Tygervalley store where I was told to call the call centre. I called the call centre only to be told that only the store can assist! </p> <p> </p> <p>I will not be visiting another store or calling the call centre! Please assist with this urgently because the level of service offered by Vodacom is absolutely disgusting!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply18 May 2017, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 May 2017, 10:14
Official

Dear Client

Please accept our sincere apology for the delay in this regard.

We require a copy of your ID in order to change any adult content status. We responded to you via email and await your reply.

Kind regards

Vodacom Consumer Website Team