I am disappointed with Vodacom's Customer service desk.

Last night (2025-10-12), I completed an online upgrade, which I understood to be a simple and hassle-free process. However, when I contacted the service centre today to confirm the upgrade and better understand the delivery process for my device(s), I was met with unnecessary technical jargon from the customer service consultants. As I write this review, I have yet to receive any confirmation of my upgrade. All I wanted was a clear explanation so I could make the necessary arrangements, but instead, I was told vague timelines like “24 to 72 hours.”

The below information is from your website.

"Vodacom will provide next day delivery service subject to the application being succesfully accepted, there being stock and the order confirmed before 12:00 on the day of order. Delivery will take place the Day following the Day the customer placed an order, provided that the order was placed on or before 12 0’ clock during the day. For purposes of clarity any order for Goods placed on a Friday will be delivered on the following Monday, provided the Monday is not a public holiday. Any order for Goods placed a Day before a public holiday will be delivered on the next business Day. The Next Day Delivery offer is only applicable to main city centres and excludes all outlying areas."

By the way, I have been using your services for over 10 years, this is unlike Vodacom.

I am considering reversing the upgrade.

Regards Disappointed Customer