Hellopeter
Share Your Experience

1 reviews | Active since Jul 2011

26 May 2022, 22:01

I am desperate!!!

In February 2022 I queried via email *** the Vodamail Premium Service, which I didn't and do not want.

I received on 2 February an email from Vodacom with the words: 'The service is not compulsory, meaning that you can choose to activate it.'

Since I didn't trust this I have de-registered my 2 Vodamail accounts on 16 and 18 March 2022 respectively.

Just now I received for both numbers the following SMS:

'Hi, please note a charge of R29,00 will be deducted from your airtime balance to keep your Vodamail Service active.'

Customer Care via email doesn't work anymore - Tobi cannot deal with this - Customer Care via phone 135 doesn't give the option to speak to a consultant.

The Vodamail website is down - I wanted to see if my accounts are still active although I had de-registered.

I am desperate. I don't know how to stop the deduction of R29,00 .

0
Replies (3)
Vodacom
Vodacom's reply27 May 2022, 08:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  

Best regards,

's update28 May 2022, 08:52
Reviewer Update
Nobody got in touch with me.

Today R29 are debited from both my acoounts (airtime).

I want my money back!!!

I don't want Vodamail!!!

I still can't open a website to login to Vodamail.

Please, somebody help me!
Vodacom
Vodacom's reply31 May 2022, 13:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have loaded your airtime. Regards Consumer Website Team

Best regards,