I am chasing Vodacom to settle my account!!

I discovered that Vodacom had referred my account for legal collection and cancelled my contract- without them informing me. When I called the call centre, the agent told me that he cannot assist me and referred me to Legal. Legal said they cannot assist me and referred me to Hammond Pole Attorneys (HPA), who apparently have been appointed for collection. <br> <br> I called HPA first on 17 July 2015 requesting a statement and banking details for settlement. I still have not received it. The only thing I have received are two SMS's informing me that they are in the process of sending a Sheriff for collection. <br> <br> I have called HPA more than twice since July and every time I get told (by Joseph Nkomo) that someone will contact me regarding the account and settlement. The account now reflects poorly on my Credit Profile despite my numerous attempts at establishing the outstanding balance and how to settle it. I regard this as pure incompetence and lack of professionalism from both Vodacom and Hammond Pole Attorneys. <br> <br> I have never had to chase a service provider to pay for a service - that I am no longer receiving by the way. <br>