i am beyond livid and disappointed in you, after years and years of being a loyal customer, you have really disappointed me.

Hi, I have a serious issue with Vodacom, firstly their data is super expensive, however I cannot stand their greedy behaviour, when you buy airtime, and you don't use it, two days later it is either depleted or almost a quarter of it left, I don't know whether we are paying for airtime rental as well, please advise me on that, and worse, we buy data at crazy rates only to be told that your data is depleted two minutes later without really using it. I kept quiet for far too long, i have been a Vodacom customer for well over 20 years and to this day, you guys just keep getting worse, thieving of airtime and data is worst of it all. i called customer services only to be told they have no record of the data i bought, and received an acknowledged messaged of purchase and yet, the data on your system doesn't exist, now tell me how does 250mb of data disappear without much usage in the middle of the night when a person is sleeping with active apps switched off? answer me because currently you are treading on a very thin line and your reputation belongs down the pit of a toilet as it stands right now, i am livid, especially when your agent insinuates i am lying about my data purchase..respond before i take things further than this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!