I am being sent from pillar to post regarding a current contract vodacom has placed me in since the 31st of October 2022

I am being sent from pillar to post regarding a current contract vodacom has placed me in since the 31st of October 2022. October 31st 2022 I phoned Vodacom to upgrade with zflip since I was looking for a big phone since im visualy impaired and was told I don't qualify since I'm paying on this handsset and should call early Jan next year maybe I might qualify. What I remember is that the line was not clear and I was also a bit confused why I was not qualifying anyway somehow was mentioned about my contract ending and my prepaid being put on R199. Anyway the following was surprised that I was on a contract ending in 2024. I don't want this contract. It took away all my benefits of previous benefits and I'm now in a binding contract I never agreed on and negotiated on like in all other previous contracts hense I've been a loyal customer all these years and never missed payments or cancel contracts💔😡