I am being OBSTRUCTED by vodacom to cancel my contract.

Good afternoon

I am being OBSTRUCTED by vodacom to cancel my contract.

Contract expiry date 30/03/2021

I have been a Vodacom customer for many many years approximately 10 years.

Unfortunately your charges have become INSANE!

Between Oct and December 2020 I decided to cancel my primary number contract only (keeping the sim and number AS PAY AS YOU GO) as I cannot afford the upgrade of the sim only (R999.00pm) and not in my life with a phone (R1 599.00) and I need more minutes and data as it is!! My primary number has not had a device upgarde in 4 YEARS!!!! I was told to phone in the new year as there are 3 months left, the call is logged.

Currently I am paying a contract of between R700.00 to R800.00 per month and then I need to load additional airtime and data as that contract DOES NOT INCLUDE a device!

On Monday 1 March 2021 I contacted the cancelation line again and they told me it will be escalated and I will be contacted back within 24 - 48 hours. NEVER happened!!!

On Friday 5 March 2021 I contacted the cancelation line again, this time they kept me on the call for just over 30min trying to give me discounts and to sell me new contracts.I kept saying to the lady I want to CANCEL my contract and she responded - I completely understand mam but............ EVERYTIME!!! Then before ending the call suddenly you wanted to reduce my cost to approximately R350.00 per month and give me an additional 500min with 10gig data, WHY ONLY NOW????

At the end of that call I was told it will be escalated again and to date no call!!

I phoned again 8 March and 9 March and was told to wait till the 15th. Still no call or cancelation message, the 17th I was contacted to upgrade!!! 18th I phoned again to find out what's going on and was told I will receive my cancelation message and call the 18th. Till now NO call or message

So how are we going to get the situation ESCALATED?

Awaiting your response.