I am being billed for 2 contracts

For the second month in a row, I am being billed for what looks like two contracts when I only have one. This matter has been escalated but no one has come back to me. What type of organization rips its clients off by like this. I am highly upset as I have been a \valued\" customer for 16 years and now vodacom is *****ing me. ***!!!! I have never missed a payment and have had nothing but praise for this company even though you packages have been more expensive than your competition. Why have I accepted to remain as a client to this expensive? Because your service was always great. Emphasis on was! Your service sucks big time. I had an issue with your canal walk branch where my Samsung gear watch is still sitting waiting for repairs for almost a year. ***!!!! Now I have a R2101 bill and no response. Where is your integrity, morals and good social standing. It's all about how we can fleece the consumer in the name of profits. I will be waiting for your response but I won't hold my breath."