VS
Victoria S

1 reviews | Active since Aug 2014

31 Aug 2015, 12:01

I am appauled at how I have been treated!!!

First of all I was charged incorrectly for DATA which they tried to charge me R1200 for 1 gig of data! Then they offer me a courtesy amount of the R1200 of which I ONLY get R900 actually taken off AND I was charged for 2 gigs of data. Then I pay in an additional amount into my account and I am again charge for the same amount of R800.00. Then, they tried to debit my account with an INCORRECT amount of R3000 which bounced costing me a further R150 in bank charges! THEN to top it ALL off they cut my phone off!! I phoned in around 50 times to sort this out and 3 months later I still have not been contacted on this!!<br> I am being penalised for their mistakes!! I think this is disgusting and I have app**** at Cell C to buy me out of my contract because I have been nothing but ignored! Service is appalling as well! I am urging all my friends to change their contracts AS WELL!!!<br>

0
Replies (1)
Vodacom
Vodacom's reply31 Aug 2015, 13:40
Official
Hello Victoria Smith,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites