SB
Shafeera B

1 reviews | Active since Jul 2023

17 Sept 2025, 09:58

I am annoyed and frustrated by the incompetence of Vodacm

I still havent received my device since the 3 September 2025. 10 September I requested to have my delivery details to be updated as I was taking leave from work from the 11 September 2025. I was called by our receptionistto advsie there is a delivery and I was on leave 12 September 2025 to 16 September 2025. 16 September I received a call again from our receptionist about the delivery yet I updated it to be delivered at my residential address with the Vodacom after sales team. today is the 17 September 2025 still no device, I tracked I was told that delivery was unsuccessful, and I have to schedual an apppointment to have oit delivered. Vodacom did not bother to update my delivery details, never bothered calling to advise me of the failed delivery. I honestly regret taking out a contract with vodacom, the agents are very unprofessional. This is utter bull****, I receieved an Invoiced but no device. and I have to pay a pro rata fee after all the bull**** I have been through. Vodacom agents are very ***********!!!!!!! I am annoyed and ****ed off next week i will be debited without having a device just imagine!!!!!

0
Replies (1)
Vodacom
Vodacom's reply17 Sept 2025, 10:04
Official
 
Dear Customer, 

Thank you for bringing your complaint to our attention. 
Please be advised that a consultant will be in touch with you shortly to assist with your query. 

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. 

Kind regards, 
Vodacom Consumer Website Team