I AM A VICTIM OF VODACOM'S INCOMPETENCE. DOES CEO SHAMEEL JOOSUB KNOW HOW VODACOM TREATS THEIR CUSTOMERS, BUY LYING AND CHEATING AND ******** THEM OUT OF DEALS

I AM A VICTIM OF Vodacom INCOMPETENCE. Does your CEO SHAMEEL JOOSUB KNOW HOW VODACOM TREAT THEIR CUSTOMERS???

Took a samsung 20 plus with a Tab A 10.1 2019 out on a contract on 11 October Recieved it on 14 October. Bought 2covers and screenprotectors for both the devices. R1500 28 October phoned vodacom. Phone is heating up. They will come and collect both the devices.....AND GIVE ME NEW DEVICES TO REPLACE THEM. Vodacom forget to send Ram. They only send someone to come and fetch it on 4 November.after we phoned them again....BUT no new devices as they said previously on phone. I have to wait till they recieved the devises .

9 November they already had the devices, BUT DID NOT CONTACTED US. On 14 November we contacted vodacom again after not hearing anything. Now they change again there story. The devices must be booked in. And then only will they reverse the contract. We can upgrade again. But have to wait 2 days. I told vodacom consultant that the deal will be running out soon or there wont be any devices left. I even asked her that they must keep one out. She said no problem. The deal will be available for the whole month. So we waited 2 days. Phone them again on 16 October after I saw query has been resolved. To my big surprise nothing was resolved. Another query was logged. Have to wait 3-5 days this time. Again I told the consultant what will happen if there is no more tablets left. Again they reassured me the deal will be available for the whole month till 6 December when the new deals kick in. I even have proof that vodacom said on 17 October I have only to wait just another 72 hours. 20 October time is up. Contacted vodacom again because I still can not upgrade online. Vodacom online said to me they phoned me. But I did not recieve any phone calls. Vodacom said so sorry but please be patient. One vodacom person told me also now I had to wait till 1Desember. Only then could they reverse the contract upgrade. But the idiot also said that I could maybe get a better deal with black friday. Duh.... black Friday is before 1 December.

1Desember I tried to upgrade. Keep getting a message there is something wrong with my number.I phoned vodacom 20 times. Do you know how long did I sit and listen to your music. The samsung s20 plus with the tab A 10.1.2019 deal still showed online. But I cant upgrade online. So tried next best thing. Phoning for 5hours. My number is blocked to upgrade online. I tried that vodacom unblocked it. No success. Vodacom tried upgrading for me. Atlast it went threw. A half an hour later the consultant phone me back. Sorry but NO MORE TAB A AVAILABLE. HOW MANY TIMES DID I WARN VODACOM? I refuse to except it. I am sitting at home with 2 back covers over a R1000. Vodacom promised me the devises will be available. Now again another lie. But when I went on the sistem, it showed the deals were available. Another consultant said that if it shows online, there is devices!!!!! Vodacom promised they will phone me back on 2December after sorting my account and blocked number out. Still waiting for that call. Still cant upgrade online. Still blocked. But devises showed it was available till after 12 o clock, and then suddenly no more deals online with tab A 10.1.2019. Vodacom took it of. I have proof it was still available on 1 December and before 12 on 2 December. 3 Desember vodacom via messanger send me a message to tell me they will phone the account holder after 4. Guest what.....no phone call. Another lie. 4 December still blocked and waiting. Vodacom yet again promised to phone. I can choose a deal, but there is only phones now left. And I am still blocked to upgrade online.

If you bought a brand new car and there is a problem, the dealership will take the car back and replace it with the same kind of car that you agreed. NOT VODACOM. AFTER MORE THEN 15YEARS I AM THINKING OF TAKING MY ACCOUNT AWAY FROM VODACOM. YOU DID NOT BRAKE YOUR PROMISE ONCE BUT SO MANY TIMES THAT I CANT THINK HOW CAN ANYBODY TRUST VODACOM. YOU LIE AND SCEAM THE WHOLE TIME. DOES MR SHAMEEL JOOSUB, JORGE MENDES and ALL THE OTHER BOARD MEMBERS KNOW HOW YOU TREAT YOUR CUSTOMERS?

Even when I tried phoning, vodacom keeps putting me threw to other departments. And the best of all, after waiting for an hour to speak to a consultant, being cut of. Then I start from scratch all over again.

I have proof of where vodacom contacted me. How they said it would take only 72 hours more. I have proof that the deal was still available till 12 o clock on 2Desember. I have proof of how many times did I phoned or contacted vodacom. I have so many names, that I think I have talked to every person on vodacom's staff. I have proof of message from vodacom that they will be phoning after 4

. I will start contacting and complaining on media and complaints and every damn place I can think of. Even CARTE BLANCH. Give me what you had promise me or give me a better deal. Something better then the Tab A 10. 2019. But please keep in mind then that vodacom owns me money. You own me for 2 screencovers AND for 2 backcovers that I wont be able to use. And as I had said. It cost me about R1500 for that. UNBLOCK MY NUMBER AND GET BACK TO ME WITH THE SAME DEAL OR A BETTER DEAL OR I WILL TELL ON EVERY SOCIAL MEDIA HOW VODACOM IS TREATING THEIR CUSTOMERS