I am a client not a just number.....

<p>My husbands phone was ****** during a hijacking on Sunday. All I wanted to do was to pay the difference owing in handset and apply for another handset continuing with the contract. I was quoted on the cancelling the contract and told I have no other choice as I have to apply for a brand new contract. This is totally unfair as I have had to pay a penelaty fee for cancelling the contract (there was 9 months left). I feel like Vodacom could not care what your cir***stances are and could not be bothered to assist you in the cir***stances. I have to now apply for a new contract which I wanted to avoid, I just wanted to continue with what I had and carry on for another 2 years (plus 9 months).</p> <p> </p> <p> </p>