LG
Luthando G

1 reviews | Active since Apr 2021

11 Oct 2022, 20:25

I***

I have struggled with Vodacom to clear my ITC/Experian/XDS credit since settling my data contract with their attorneys MBD Attorneys in September 2021. I have called and emailed but nobody is interested. The call centre confirms the account is closed and that they sent the communication to MBD Attorneys to clear me. The call centre agents pass the buck onto the attorneys and the attorneys pass the buck on to Vodacom. A year later this still shows up on my credit report as overdue and owing. Their MBD also has just as useless a call centre who also pass you on from one person to the next and can’t resolve this issue which is affecting my ability to buy a house. So sick of following up. I need this problem solved once and for all.

0
Replies (1)
Vodacom
Vodacom's reply12 Oct 2022, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team