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Good day. The star above is far too much credit for this company and their staff members. Since Covid 19 I have experience that the service level is pathetic and we as customers have to be the ones who pay for their stupidity. Last week I phoned to change my debt order date, after speaking to an consultant and she re-assuring me of my account will go off on the new date. Only to find that my bank was debt on the old date, cause I phoned to late to change it, she never informed me of that. After numerous phone calls, banking fees resulting in a minus balance, they refuse to assist me so again i have to pay banking fees, penalty fees and the list consider. I wish someone can tell me how much do these people get paid for insufficient customer service... They do not know their policies, neither do they comprehend the extent of their stupidity costing them clients by the hour.