MM
Martin M
1 reviews | Active since Jul 2024
10 Mar 2025, 11:29
I***
For weeks now trying to get Vodacom to explain why there are increases on my account since upgrade, which after the consultant telephonically advised me on several times during upgrade discussions, that account will remain same. The Tobi system is useless, no attention is given to any mails just poor service for such a big company CEO should be ashamed of this
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Mar 2025, 11:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Mar 2025, 11:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MM
Martin M's updateReviewer Update
12 Mar 2025, 08:39Again no contact from Vodacom at all, I will vist your Vodacom outlet in Spring on Saturday and I will now stop all my family"s contracts with you and change to another Network.
Really dissappointed in your service level
Really dissappointed in your service level
MM
Martin M's update12 Mar 2025, 08:39
Reviewer Update
Again no contact from Vodacom at all, I will vist your Vodacom outlet in Spring on Saturday and I will now stop all my family"s contracts with you and change to another Network.
Really dissappointed in your service level
Really dissappointed in your service level