NB
Nathan B
1 reviews | Active since Apr 2024
08 Apr 2024, 10:41
I***-3 - contract cover where contracts was canceled
Extremely unhappy with the customer experience from vodacom. I canceled my contracts with them more than a year and every month I was still debited for contract cover of R6.08. I explicitly said whe. I canceled the contracts that I don't want anything from vodacom and numbers must rather be left on pre-paid. Then why am I still being charged for contract cover. I would like to have the call recording of the day I canceled the contracts and want to be reimbursed all the debit orders after the contract was canceled
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Replies (2)Vodacom's replyOfficial
08 Apr 2024, 11:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2024, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NB
Nathan B's updateReviewer Update
06 Nov 2024, 20:12Please confirm why am I still receiving an invoice statement for account number: I***-3
I'm not being debited anymore, but now I'm receiving statements monthly.
I'm not being debited anymore, but now I'm receiving statements monthly.
NB
Nathan B's update06 Nov 2024, 20:12
Reviewer Update
Please confirm why am I still receiving an invoice statement for account number: I***-3
I'm not being debited anymore, but now I'm receiving statements monthly.
I'm not being debited anymore, but now I'm receiving statements monthly.
