I***-3
Hi There
Please note my contract was migrated to a higher package not what we agreed, So I called to be taken to my original package but now I have been charged Migration fee which it doesn't make sense can I request to be taken out cause now I have been charged twice. Can it be fixed your assistance will be appreciated.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Dec 2024, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2024, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
13 Dec 2024, 08:29Hi There
May I kindly have an update on this request.
May I kindly have an update on this request.
's update13 Dec 2024, 08:29
Reviewer Update
Hi There
May I kindly have an update on this request.
May I kindly have an update on this request.
Vodacom's replyOfficial
18 Dec 2024, 16:51Dear Customer, Kindly note we have escalated your query to our Back Office Team and have requested for a credit of R2800 due too the once off migration fees. Please note the credit will reflect onto your Vodacom account within two working days. Your reference number is ***
Regards, Consumer Website Team
Regards, Consumer Website Team
Best regards,
Vodacom's reply18 Dec 2024, 16:51
Official
Dear Customer, Kindly note we have escalated your query to our Back Office Team and have requested for a credit of R2800 due too the once off migration fees. Please note the credit will reflect onto your Vodacom account within two working days. Your reference number is ***
Regards, Consumer Website Team
Regards, Consumer Website Team
Best regards,
's updateReviewer Update
24 Dec 2024, 04:49Hi There
Can you kindly offer Credit to R100 debit order which was made and now it's showing that I am owing on the statement.
Your assistance will be highly appreciated
Regards
Javulani
Can you kindly offer Credit to R100 debit order which was made and now it's showing that I am owing on the statement.
Your assistance will be highly appreciated
Regards
Javulani
's update24 Dec 2024, 04:49
Reviewer Update
Hi There
Can you kindly offer Credit to R100 debit order which was made and now it's showing that I am owing on the statement.
Your assistance will be highly appreciated
Regards
Javulani
Can you kindly offer Credit to R100 debit order which was made and now it's showing that I am owing on the statement.
Your assistance will be highly appreciated
Regards
Javulani