KS
Kudakwashe S

1 reviews | Active since Jan 2014

17 Feb 2015, 16:51

Hustles with contract

Called Vodacom to cancel my contract as i could ge same service from another network.<br> I was transferred to a consultant that worked with me towards tailoring a deal that would save me the hustles of moving to a different network.<br> He offered me a deal matching the data i would receive from one of their competitors as well as additional talk time. Immediately after agreeing to the stipulated terms i found myself in a back and forth about activating the package for over a month.<br> However after taking a day out of my life and talking to a senior manager who was swift and precise in dealing with my problems, i was satisfied with my situation.<br> Recently, 6 months later, i stopped receiving some of the things that i was supposed to be recieving, namely the data that i had been receiving. I called and requested a voice recording of the original deal and was given some creative excuses about the recording and eventually had to settle for the same department that had originally failed to deal with my issues. <br> <br> I eventually was given data that they say was what i was originally getting, this after almost 3 months of not receiving the data. I asked for the difference and was told a solid NO!

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Replies (1)
Vodacom
Vodacom's reply18 Feb 2015, 06:32
Official
Hello kaysibz,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team

Best regards,