HURT

I have been a platinum Vodacom member for more than 10 years , I was due for an annual upgrade in april but chose to hold out for September to receive the trusted I phone 8, only to be sent an sms 3 days before the time to say my status has been dropped , I have spent more than 6 hours sent from department to department full of empty promises , and not once receiving a promised call back or review .The account in question isa send of R3600.00 per month ,I have to other business which spend and average of R1000.00 each per month ,yet I cant even be put through to a person able to give a straight answer oe explanation... its sad that the we are all now just a number Vodacom you deal with communication yet you don't communicate ....I was promised a resolution latest Monday morning I received none . kind regards