Hunky Dory Vodacom Subscription

Item: Vodacom
Rating: 1
Author: Kyle A

Have been subscribed to a R10 per day subscription under the name of Hunky Dory. After contacting Vodacom, they could not inform me what the subscription was or elaborate on this subscription, yet this subscription had to be canceled through the Vodacom website. I fail to understand how a subscription that runs off my account through the Vodacom website is an external service that they have no information on.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Apr 2019, 13:01

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Apr 2019, 13:01

Official

Vodacom's replyOfficial

24 Apr 2019, 15:45

Dear Kyle

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply24 Apr 2019, 15:45

Official